Return Policy

At Happy Sofas, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product might not meet your expectations, which is why we offer a comprehensive 30-day return policy. Please review the following guidelines to ensure a smooth return process:

 

30-Day Return Window:

You have up to 30 days from the date of receiving your item to initiate a return. This return period is designed to provide you with ample time to evaluate your purchase and make an informed decision.

 

Return Administration Fee:

Please note that a return administration fee of £100 will be applied to cover processing and handling costs, unless the reason for return is due to an error on our part or a product defect. We believe in transparency, and this fee helps us maintain the quality of our service.

 

Eligibility Criteria:

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition as when you received it.

The item must be unworn, unused, and free from any signs of damage or wear.

All original tags, labels, and accessories must be intact and attached to the item.

The item must be returned in its original packaging to prevent damage during transit.

You are required to provide a valid receipt or proof of purchase along with the return request.

Initiating a Return:

To start the return process, kindly follow these steps:

Contact us at hello@happy-sofas.co.uk and provide your order details, including the order number and a brief description of the reason for return.

Our customer support team will review your request and provide you with further instructions within a reasonable timeframe.

Return Shipping:

While initiating a return, our customer support team will provide you with the necessary information for returning the item. You will be responsible for arranging and covering the return shipping costs unless the return is due to a mistake on our part or a product defect.

Refund Process:

Once we receive and inspect the returned item, we will notify you regarding the status of your return. If the item meets our return criteria, we will initiate the refund process. Please allow adequate time for the refund to be processed, as it may take some time for the funds to reflect in your original payment method.

At Happy Sofas, we value your satisfaction and are dedicated to providing you with quality products and exceptional service. If you have any questions or concerns about our return policy, feel free to contact us at any time. Thank you for choosing Happy Sofas for your furniture needs.